Pre-launch draft — pending licensed attorney review.

These documents are working drafts based on research synthesis. Hardline has not yet recorded counsel sign-off or verified final entity status in this codebase. Do not rely on these documents for live paid lending activity until counsel review, entity verification, effective dates, and archived document hashes are complete.

Legal Contact

Addresses and contacts for legal, regulatory, security, privacy, and arbitration-related communications.

Version 1.0-draft · Last updated: 2026-05-10 · Effective: Pending counsel sign-off

Plain English summary.Here’s how to reach the right person at Hardline. General support: support@. Privacy requests: privacy@ (or the webform at /privacy-request). Security incidents: security@. Legal and regulatory: legal@. Arbitration opt-out: arbitration-optout@. DMCA: dmca@. We’ll add a physical mailing address before public launch. Service of process goes to our Delaware registered agent. Response times for each channel are listed below; the shortest is 24 hours for security incident reports. The detailed terms below control if there’s any conflict with this summary.

1.Mailing Address

Hardline Lending, Inc.
[TO BE SUPPLIED BEFORE PUBLIC LAUNCH — required by CCPA, AAA arbitration opt-out, breach-notification statutes, and DMCA designated-agent registration]

A physical mailing address is required to satisfy: (i) CCPA / CPRA Privacy Policy disclosure rules; (ii) AAA Consumer Arbitration Rule 2(c)(i) (party contact information); (iii) state breach-notification statutes (CA Civ. Code § 1798.82; NY GBL § 899-aa; etc.); (iv) 17 U.S.C. § 512(c)(2) DMCA designated-agent registration; (v) Reg P Privacy Notice contact (16 C.F.R. § 1016.6).

2.Email Addresses

General support & account questions: support@hardlinelending.com

Legal and regulatory inquiries: legal@hardlinelending.com

Privacy requests, rights, and appeals: privacy@hardlinelending.com. Webform: /privacy-request.

Security incident reports and coordinated vulnerability disclosure (per Terms § 22): security@hardlinelending.com

Arbitration opt-out notices (per Terms § 15.12): arbitration-optout@hardlinelending.com. Postal mail accepted at the address above; please mark the envelope “Arbitration Opt-Out.”

DMCA copyright notices and counter-notices (per Terms § 23): dmca@hardlinelending.com. The designated agent is registered at dmca.copyright.gov.

Sub-processor and vendor questions (per Privacy Policy § 8 and /subprocessors): privacy@hardlinelending.com.

3.Service of Process and Formal Notices

Service of process and formal legal notices must be delivered to the mailing address above, addressed to “Legal Department” or to Hardline’s registered agent for service of process in Delaware. Hardline’s registered agent information is available from the Delaware Division of Corporations at icis.corp.delaware.gov.

Email is acceptable for routine pre-litigation correspondence and for the pre-arbitration Notice of Dispute required by Terms § 15.8, but is not a substitute for service of process.

4.Response Times

Routine support inquiries: 2 business days.
Privacy-rights requests: confirmation within 10 business days; substantive response within 45 days (extendable by 45 days for complex matters with notice).
Security incident reports: acknowledgment within 24 hours.
Coordinated vulnerability disclosure: acknowledgment within 5 business days.
Arbitration Notice of Dispute: 10 business days to acknowledge and designate a negotiation contact; 60 days for good-faith resolution attempt.
DMCA notices: action and acknowledgment within 10 business days.